Return Policy

100% style worry-free guarantee

Principle of return and exchange

✅ Acceptance of return and exchange:

- Size/color change: within 30 days after receipt of goods

- Quality problems: loose thread head/misplaced printing/missing accessories, etc. (pictures required)

-Severe description discrepancies: fabric differences >40% or significant design differences

❌ Non-refundable items:

- Customized products (such as cutting shorts)

- Special sets with a gift card activated

- Goods marked "Final Sale" in the clearance area

Other Important Matters:

* Quality problems: if you find obvious manufacturing defects or serious damage after signing for receipt (non-transportation damage, due to transportation damage, please take photos before signing for receipt and contact customer service immediately), please take photos in time for evidence and communicate with customer service, we will properly solve for you (may bear the return freight as the case may be).

* Packing suggestion: Please use strong packaging to protect the goods when returning to avoid damage during transportation.

Cross-border return and exchange process

Contact our customer service to obtain the return and exchange process, customer service will assist you in the return and exchange.

(Please mark your order number, express number, your requirements and the screenshot of your order details when you send us an email)

We designed this policy to ensure your reasonable rights and interests while maintaining the quality of the brand. Thank you for your understanding and cooperation! If you have any questions, please feel free to contact customer service. We look forward to your long-term enjoyment of sroams fashion items.